Refund and Cancellation Policy

Effective date: 14 October 2026
Last updated: 14 October 2026

1. Purpose and Scope

This Refund and Cancellation Policy explains how cancellations and refund requests are handled for paid services purchased through Localink Uni.

It applies to Student Benefit Card subscriptions and any paid Society Plan or Business Plan offered through the Platform.

This Policy should be read alongside the relevant subscription terms and the Localink Uni Terms of Service.

Nothing in this Policy excludes or limits statutory rights that cannot lawfully be excluded or limited.

2. Subscription Cancellation

You may cancel a subscription using the cancellation method provided through the Platform or by contacting info@localink.app.

Unless otherwise stated at checkout or required by law, cancellation will prevent future renewals and your access to paid features will continue until the end of the current paid billing period.

Cancelling a subscription does not automatically cancel a separate subscription or service.

We will explain any applicable cancellation steps and the effective date of cancellation.

3. Automatic Renewal

Where a subscription renews automatically, the renewal terms, price and billing frequency will be shown before purchase.

You may cancel future renewals using the available cancellation method.

We will not knowingly charge a renewal payment after an effective cancellation date.

If you believe you have been charged incorrectly, contact info@localink.app with the relevant account and payment details. Do not send full payment card details by email.

4. Statutory Cancellation Rights

Consumers purchasing services online may have statutory cancellation rights under applicable UK consumer law.

Whether a cancellation period applies, and how it affects payment or service access, depends on the nature of the service and the circumstances of the purchase.

Where the law requires us to provide cancellation information, obtain an express request to begin supplying a service during a cancellation period or obtain an acknowledgement relating to the loss of a cancellation right, we will do so through the relevant purchase process.

We will not treat a general acceptance of these Terms as a substitute for any separate consent or acknowledgement required by law.

5. Refund Eligibility

A refund may be available where:

• You exercise an applicable statutory cancellation right.

• We have charged you incorrectly or more than once.

• We fail to provide a paid service as agreed.

• We materially fail to meet our contractual obligations.

• A refund is required under applicable law or the relevant subscription terms.

• We expressly agree to a refund in the circumstances.

Refund eligibility will be assessed according to the relevant facts, the applicable terms and legal requirements.

6. Refunds for Unused Subscription Time

Except where required by law or expressly provided in the applicable subscription terms, cancelling a subscription will not automatically entitle you to a refund for the unused portion of the current billing period.

This provision does not affect statutory cancellation rights or remedies for services that are not provided as agreed.

7. Business or Society Changes

If a participating business withdraws an offer, a society ceases to participate or a paid feature becomes unavailable, Localink Uni will assess the circumstances and any commitments already made to users.

Where appropriate, we may offer a replacement benefit, alternative arrangement, partial refund or other remedy.

Any remedy will depend on the nature and impact of the change, the applicable subscription terms and legal requirements.

8. How to Request a Refund

Email info@localink.app with:

• The email address associated with your Localink Uni account.

• The relevant subscription or order reference, if available.

• The date and amount of the payment.

• A brief explanation of the cancellation or refund request.

Please do not include your full payment card number, security code or password.

We may request reasonable additional information to identify the transaction and assess the request.

9. Processing Refunds

We will review requests fairly and inform you of our decision within a reasonable period.

Where a refund is approved, it will generally be returned using the original payment method unless another method is agreed or required by law.

The time taken for the funds to appear in your account may depend on your payment provider or financial institution.

10. Complaints and Disputes

If you disagree with a refund decision, you may request a review by contacting info@localink.app.

Nothing in this Policy prevents you from exercising your statutory rights or using any applicable legal process.

11. Changes to This Policy

We may update this Policy to reflect changes to our services, payment processes or applicable law.

Material changes will be communicated where required by law.

12. Contact Us

For refund requests, cancellations or support, contact:

Operator: Localink
Address: 82 Kingston Road, New Malden, KT3 3NB
Email: info@localink.app
Privacy enquiries: hansoo.kim@localink.app